Strategic Account Executive

📋 Description

• Proactively seek out upsell and cross-sell opportunities by thoroughly comprehending customer needs and aligning them with additional products or services.

• Cultivate robust, ongoing relationships with key stakeholders within existing accounts to build trust and ensure long-term retention.

• Maintain an in-depth understanding of the customer account, including strategic initiatives, organizational structure, decision-making processes, and budgeting.

• Develop strategic account plans aimed at driving revenue growth within assigned accounts, detailing goals for expansion and renewal opportunities.

• Collaborate with product, marketing, and customer success teams to create tailored solutions and ensure smooth execution of expansion deals.

• Track account performance and expansion pipeline, delivering regular updates on sales forecasts, revenue targets, and account health metrics.

• Lead contract negotiations for upsell and cross-sell agreements, ensuring favorable terms that satisfy both customer needs and company objectives.

• Serve as a point of escalation for any issues, ensuring prompt resolution to uphold customer satisfaction and reduce potential churn risks.

• Act as a subject matter expert on Keyfactor’s products and packaging, ensuring customers are licensed for the appropriate entitlements that align with their strategic goals.

• Stay informed about industry trends, competitor activities, and market changes to provide insightful recommendations and maintain a competitive advantage within accounts.

⛳️ Requirements

• Over 10 years of experience in a revenue-generating role focused on enterprise clients.

• Bachelor’s degree in business administration, technology, or a related field.

• Extensive knowledge of the IT Security landscape and emerging trends.

• Proficiency in risk management and security compliance frameworks.

• Familiarity with advanced technologies and their ramifications for the IT Security industry.

• Outstanding ability to formulate and execute high-level strategic plans that stimulate growth.

• Expertise in the IT Security sector with a focus on market trends and dynamics.

• Strong indirect leadership skills to motivate and guide teams.

• Capability to represent the company as an ambassador, demonstrating behaviors aligned with core values.

• Skill in leading and mentoring teams, promoting a culture of continuous improvement and collaboration.

• Strong problem-solving abilities to effectively tackle complex challenges.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of each month)

• Comprehensive global benefit coverage.

• Generous paid parental leave worldwide.

• Competitive vacation time offered globally.

• Dedicated employee-focused ambassadors through Key Contributors & Culture Committees.

• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.

• The Keyfactor Alliance Program to support DEIB initiatives.

• Wellbeing resources, wellness allowance, free membership to a mindfulness app, and Wellness Wednesdays.

• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.

• Monthly Talent development and Cross-Functional meetings to support professional growth.

• Regular All Hands meetings, followed by group gatherings.