Strategic Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively identify opportunities for upselling and cross-selling by thoroughly understanding customer needs and aligning them with additional products or services.

• Cultivate strong, ongoing relationships with key stakeholders within existing accounts to build trust and ensure long-term retention.

• Maintain a comprehensive understanding of the customer account, including strategic initiatives, organizational structure, and decision-making and budgeting processes.

• Develop strategic account plans aimed at driving revenue growth within assigned accounts, detailing objectives for expansion and renewal opportunities.

• Collaborate closely with product, marketing, and customer success teams to create tailored solutions and ensure the smooth execution of expansion deals.

• Track account performance and the expansion pipeline, providing regular updates on sales forecasts, revenue goals, and account health metrics.

• Lead contract negotiations for upselling and cross-selling initiatives, ensuring favorable terms that satisfy both customer requirements and company objectives.

• Serve as a point of escalation for any issues, ensuring prompt resolution to uphold customer satisfaction and minimize potential churn risks.

• Act as a subject matter expert on Keyfactor’s products and packaging, ensuring customers are licensed for the appropriate entitlements that align with their strategic goals.

• Stay informed about industry trends, competitor activities, and market changes to provide informed recommendations and maintain a competitive edge within accounts.

⛳️ Requirements

• Over 10 years of experience in an enterprise-focused revenue-generating role.

• A bachelor’s degree in business administration, technology, or an equivalent field of study.

• In-depth understanding of the IT Security landscape and emerging trends.

• Proficiency in risk management and security compliance frameworks.

• Familiarity with advanced technologies and their impact on the IT Security sector.

• Exceptional capability to formulate and implement high-level strategic plans that foster growth.

• Expertise in the IT Security industry with a focus on market trends and dynamics.

• Strong indirect leadership capabilities to motivate and guide teams.

• Ability to represent the company as an ambassador, demonstrating behaviors aligned with core values.

• Experience in leading and mentoring teams, promoting a culture of continuous improvement and collaboration.

• Strong problem-solving abilities to effectively address complex challenges.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of every month).

• Comprehensive global benefit coverage.

• Generous parental leave policies worldwide.

• Competitive time off offered globally.

• Dedicated employee-focused ambassadors through Key Contributors & Culture Committees.

• A commitment to DIVERSITY, advocating for a more inclusive and diverse future in business, society, and technology.

• The Keyfactor Alliance Program to support DEIB initiatives.

• Wellbeing resources, wellness allowance, free membership to a mindfulness app, and Wellness Wednesdays.

• Global Volunteer Day, matching contributions for company non-profits, and three volunteer days off.

• Monthly talent development and cross-functional meetings to facilitate professional growth.

• Regular All Hands meetings followed by group gatherings.