Strategic Account Director – Symantec, Carbon Black

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Serve as the main point of contact for key strategic clients, cultivating strong relationships and trust to drive long-term business growth.

• Proactively oversee and expand existing accounts, identifying opportunities to enhance the utilization of Symantec and Carbon Black solutions.

• Attain a comprehensive understanding of each client’s business objectives, security requirements, and technical challenges.

• Work closely with clients to implement customized cybersecurity strategies that leverage the complete Symantec and Carbon Black portfolios.

• Ensure high levels of client satisfaction by consistently delivering value and providing proactive support throughout the client lifecycle.

• Promote the adoption of Symantec and Carbon Black solutions, ensuring clients fully appreciate the benefits of the cybersecurity products.

• Collaborate with clients to identify vulnerabilities in their security architecture and suggest solutions that align with their long-term business aims.

• Partner with technical teams to deliver solution demonstrations, workshops, and proof-of-concepts (POCs) that highlight the capabilities of Symantec and Carbon Black.

• Provide leadership during the implementation and deployment phases, ensuring a smooth integration of solutions into the client’s environment.

• Meet and surpass revenue retention and growth objectives by recognizing upsell and cross-sell opportunities within your assigned accounts.

• Lead the creation and execution of strategic account plans, focusing on portfolio expansion and securing renewals.

• Identify risks to account health and proactively work to reduce client churn, establishing long-term partnerships.

• Engage in quarterly business reviews (QBRs) with clients, delivering insights on solution performance and presenting recommendations for optimization.

• Collaborate with internal teams, including sales engineering, customer success, and technical support, to ensure client requirements are met.

• Act as a client advocate within Arrow, providing feedback to product management and development teams to foster product enhancements.

• Work in conjunction with marketing and sales leadership to create targeted campaigns and initiatives promoting Symantec and Carbon Black products.

⛳️ Requirements

• Proven experience in account management, business development, or sales within the cybersecurity or technology sectors.

• Strong understanding of Symantec and Carbon Black solutions (or similar technologies) and their significance in a comprehensive cybersecurity strategy.

• Exceptional relationship-building skills with the capability to establish trust with senior stakeholders (CISOs, IT Directors, etc.).

• Demonstrated ability to meet and exceed revenue retention and growth targets.

• Willingness to travel up to 60% of the time for client meetings and events.

• Fluency in English and French. Knowledge of Dutch is a plus.

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Comprehensive benefits package that includes health insurance, pension contributions, and paid time off.

• Opportunities for career progression and professional development.

• A dynamic, inclusive workplace that emphasizes innovation and collaboration.