Strategic Account Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the performance of a portfolio of strategic accounts, focusing on revenue growth, retention, and long-term value creation.

• Formulate and implement multi-year account strategies that align with clients' business objectives and global expansion aspirations.

• Cultivate executive-level relationships and serve as a trusted advisor, influencing the client’s roadmap and investment priorities.

• Oversee intricate deal cycles, encompassing enterprise-wide agreements, global programs, and negotiations involving multiple stakeholders.

• Discover and leverage new growth opportunities across various business units, regions, and buyer segments to enhance wallet share.

• Coordinate cross-functional teams (Sales, Customer Success, Delivery, Product) to ensure seamless and impactful client outcomes.

• Conduct executive business reviews (QBRs/EBRs), delivering strategic insights and proactive recommendations.

• Keep precise portfolio forecasting and utilize data to guide decision-making and optimize performance.

⛳️ Requirements

• Possess 8+ years of experience in strategic account management, enterprise sales, or client leadership roles within localization, SaaS, or global services.

• Demonstrate a proven history of managing and expanding large, complex enterprise accounts (multi-million ARR).

• Approach account planning and client engagement with a strong strategic mindset, going beyond mere transactions.

• Confidently influence at the C-suite level and adeptly navigate multi-stakeholder global organizations.

• Exhibit expertise in structuring and finalizing complex, high-value deals in global settings.

• Excel in fast-paced, ambiguous environments and take complete ownership of outcomes.

• Merge strong commercial acumen with a profound understanding of client business drivers and industry trends.

• Utilize CRM systems (HubSpot or similar) to oversee pipeline management, forecasting, and performance.

🏝️ Benefits

• Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance.

• Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans.

• Career Growth: Access mentorship, development programs, and clear pathways for advancement.

• People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being.

• Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally.

• Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership.