Store Operations Supervisor

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with dealership leaders to assess Driveway.com performance, pinpoint opportunities, and enhance key operational metrics.

• Act as a reliable advisor and escalation point for issues related to store operations, fulfillment, and customer experience.

• Lead the onboarding of stores, foster engagement, conduct CRM training, and provide ongoing support to ensure the effective implementation of Driveway.com processes.

• Manage Store Valet onboarding, usage, performance, and workforce planning to align with business requirements.

• Work alongside cross-functional teams to promote reporting accuracy, operational enhancements, inventory syndication, and customer satisfaction.

• Gather and relay store feedback, best practices, and performance insights to enhance the Driveway partner experience.

⛳️ Requirements

• Understanding of Driveway.com operations, dealership workflows, customer fulfillment, logistics, and performance management.

• Proven experience in building partnerships and influencing outcomes across various locations or teams.

• Exceptional communication, presentation, and relationship management skills.

• Strong analytical, problem-solving, and critical thinking skills.

• Familiarity with CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint.

• Willingness to travel as necessary and work flexible hours to support business operations.

• High School diploma or equivalent, with a minimum age of 18 required.

🏝️ Benefits

• Competitive salary.

• Medical, Dental, and Vision Plans.

• Paid Holidays & PTO.

• Short and Long-Term Disability coverage.

• Paid Life Insurance.

• 401(k) Retirement Plan.

• Employee Stock Purchase Plan.

• Access to Lithia Learning Center.

• Discounts on vehicle purchases.

• Wellness Programs.