Store Manager

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Identify and capitalize on opportunities to enhance sales, boost profits, and elevate customer satisfaction.

• Suggest, trial, and execute innovative services and operational enhancements.

• Assume full accountability for store performance and adherence to standards.

• Offer management insights and proposals regarding inventory and services.

• Address customer escalations in accordance with brand principles.

• Foster personalized customer interactions that promote brand loyalty.

• Recruit, mentor, and nurture managers and potential future store leaders.

• Establish team and individual objectives, track performance, and deliver continuous feedback.

• Lead on the sales floor, showcasing exceptional customer service and team execution.

• Drive key store performance indicators, such as profit, sales volume, conversion rate, NPS, average transaction value, and employee turnover.

• Monitor essential results, detect trends, and take corrective measures or provide recommendations.

• Implement operational and merchandising strategies that align with local headquarters directives.

• Prepare the store for peak trading periods effectively.

• Maintain compliance with operational policies, security protocols, cash handling procedures, health and safety regulations, and loss prevention measures.

• Safeguard confidential customer, team, business information, and company assets.

• Assist with store opening, closing, inventory accuracy, and maintenance responsibilities.

• Manage escalations and resolve issues related to operations or team performance.

⛳️ Requirements

• A minimum of 5–6 years of experience in team management is required.

• Proficiency in English at an advanced level.

• Significant retail management experience in high-performing, customer-oriented settings relevant to the format.

• A proactive, resourceful, energetic, and results-driven attitude.

• Excellent communication, interpersonal, and decision-making abilities.

• Flexibility to work schedules that include weekends and holidays based on retail demands.

• A proven track record of surpassing sales goals and achieving operational excellence.

• Capability to manage uncertainty and make informed decisions under pressure.

• High integrity and strong emotional intelligence.

• Ability to cultivate trust.

🏝️ Benefits

• Equal opportunity employer.

• Supportive and inclusive environment that fosters empowerment, development, and equality.

• Opportunities for experimentation and continuous learning.

• A diverse and global team atmosphere.