Storage & Backup Enterprise Services Architect

This is a fully remote position, open to applicants in California.

📋 Description

• Define and take ownership of customer-centric hybrid cloud architectures for Azure-based managed services.

• Design, standardize, and enhance multi-tenant managed service platforms that cater to various enterprise clients.

• Ensure architectural designs comply with contractual Service Level Agreements (SLAs), Service Level Objectives (SLOs), and support frameworks.

• Establish and uphold architecture, security, and operational standards across client environments.

• Maintain active involvement with production storage and backup systems.

• Lead troubleshooting efforts and act as the primary escalation point for intricate customer challenges.

• Design resilient platforms equipped with robust monitoring, alerting, backup, and disaster recovery mechanisms.

• Serve as a technical lead and trusted advisor for enterprise clients.

• Engage in customer architecture assessments, technical workshops, and Quarterly Business Reviews (QBRs).

• Convert customer business needs into secure, maintainable cloud architectures.

• Assist in presales and solution design, including architecture validation, project scoping, and risk evaluation.

• Guide clients through cloud adoption, modernization efforts, and hybrid integration strategies.

• Provide architectural guidance for 24×7 managed service operations, including participation in on-call rotations.

• Lead responses to major incidents, ensuring effective customer communication and conducting post-incident reviews.

• Promote reliability, performance, and cost-efficiency enhancements across customer platforms.

• Ensure operational readiness for new clients and onboarding processes.

• Mentor senior engineers and architects within the Managed Service Provider (MSP) organization.

• Influence technical strategy, tools, and service offerings throughout the managed services portfolio.

• Assess Azure services and technologies to enhance customer outcomes.

⛳️ Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline; a Master's degree is preferred.

• Experience: Over 15 years of experience in managing and engineering storage and backup systems within enterprise settings.

• Experience: More than 5 years of experience in designing and operating Microsoft Azure for enterprise or MSP clients.

• Experience: Extensive hands-on experience in storage and backup system administration in enterprise production environments.

• Experience: Proven track record in managing Dell storage and backup solutions.

• Experience: In-depth expertise in the administration of storage and backup systems.

• Experience: Familiarity with backup and recovery processes.

• Certifications: Certification in at least one Backup & Data Protection technology (e.g., Veeam, Cohesity, Commvault, Druva, etc.).

• Certifications: Certified in Dell EMC Enterprise Storage Platform.

• Certifications: Azure Architect Certification.

• Problem-Solving: Strong analytical and problem-solving capabilities, with the aptitude to troubleshoot complex issues.

• Leadership: Proven leadership skills, including project management and team mentoring.

• Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.

• Adaptability: Capacity to excel in a fast-paced, dynamic environment and adjust to evolving priorities and technologies.

🏝️ Benefits

• Company-subsidized medical benefits.

• Dental and vision coverage provided.

• 17 days of Paid Time Off (PTO).

• Flexible work arrangements available.

• Retirement savings plans offered.

• Paid long-term disability coverage.

• Basic life insurance provided.