Staff UX Writer, AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all content-related initiatives across various projects within a single program, crafting clear, concise, and engaging copy while training large language models for content creation.

• Generate innovative and strategic concepts based on product specifications, data insights, and research findings.

• Establish the quality standard for AI-generated content by developing guidelines, providing examples, evaluating and ranking model outputs, and calibrating Visual Journals (VJs).

• Foster agreement among stakeholders and partners regarding content suggestions.

• Manage copy deadlines and deliver comprehensive content across several projects.

• Collaborate with Design, Product Management, Legal, accessibility, and localization teams.

• Engage in writing team critiques to showcase work and enhance colleagues' contributions.

• Present content and design work to directors, executives, and other key stakeholders.

• Maintain high quality standards across all product surfaces with discernment and taste.

• Influence how AI-driven, generative surfaces communicate with hosts and develop systems that ensure a consistent voice as models evolve.

• Work alongside Engineering to define optimal experiences, assess generated outputs, and iterate for product enhancement.

⛳️ Requirements

• A minimum of 10 years of experience in UX writing, content design, or content strategy.

• Demonstrated capability to lead content and copy projects from initial concept through detailed design.

• Familiarity with LLM prompting, generative AI, and model evaluation, along with a perspective on integrating writing quality into a model.

• Proven systems thinking and strategic product insight.

• Experience in creating systems—guidelines, reference examples, evaluations—that can scale across a team.

• Proficient in writing content principles, messaging frameworks, and style guides, and adapting them into trainable and evaluable guidelines for models.

• Established ability to collaborate with cross-functional teams through every phase of design and development.

• Track record of leading systems initiatives from concept to detailed design, including establishing new processes where needed.

• Comfortable working autonomously in a fast-paced, ambiguous setting, with the ability to adapt as models and priorities evolve.

• Experience working with other design disciplines in Figma, the primary collaboration tool.

• Skilled in presenting to executive teams.

• Strong understanding of user experience design principles and interaction patterns.

• A passion for Airbnb's mission, a commitment to diversity, and a global perspective.

• Must reside in a state where Airbnb, Inc. has a registered entity.

🏝️ Benefits

• Bonus eligibility.

• Equity eligibility.

• Benefits eligibility.

• Employee Travel Credits.

• Remote-eligible work arrangement.

• Occasional work at an Airbnb office or participation in offsites, as agreed with the manager.

• Disability accommodations throughout the recruitment process.