Staff User Experience Researcher

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Conduct high-impact generative and evaluative research for significant product initiatives.

• Develop and maintain expertise on users, challenges, and competitive environments across various product themes.

• Manage a multi-quarter research backlog by collecting, prioritizing, and sequencing issues across product domains.

• Review and enhance the work of junior researchers while establishing research quality standards.

• Facilitate research critique sessions and oversee the rituals of the Research team.

• Collaborate with senior PMs and XD leads to prioritize research questions that mitigate risks and emphasize high-impact research.

• Synthesize insights from diverse sources to inform product vision and roadmaps.

• Create and direct the research program strategy for the designated product area.

• Mentor researchers and enhance research capabilities through workshops and apprenticeships.

• Participate in the hiring process and talent assessment.

• Work alongside Data Science, Analytics, and Marketing Insights on mixed-methods approaches, human-centered metrics, and key performance indicators.

• Assess how effectively product areas fulfill user needs and leverage insights to prioritize the research backlog.

• Deliver engaging research narratives to stakeholders and guide researchers on narrative structure and audience engagement.

⛳️ Requirements

• Over 7 years of UX Research experience.

• Proven history of leading strategic research initiatives across various product areas.

• Experience in developing and executing mixed-methods research strategies.

• Skilled in collaborating with data and analytics teams to create human-centered metrics and experimental frameworks.

• In-depth knowledge of research methodologies and the ability to choose the appropriate method for each task.

• Strong portfolio showcasing research deliverables aligned with business objectives and yielding actionable insights.

• Capability to present compelling research narratives to senior stakeholders.

• A degree in Human-Computer Interaction, Design, Sociology, Psychology, Anthropology, or a related field, or equivalent practical experience.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training available for all levels of Titans.

• Various programs and events.

• Bonusly and peer-nominated awards.

• Company-covered medical, dental, and vision insurance.

• 100% employer-paid options and 90% coverage for dependents.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• 401(k) matching.

• Telehealth options, including One Medical memberships.

• Parental leave and support services.

• Up to $20k in fertility services, including IUI and IVF.

• Reimbursement for surrogacy and adoption expenses.

• On-demand maternity support through Maven Maternity.

• Complimentary breast milk shipping through Maven Milk.

• Pet insurance options.

• Legal advisory services.

• Financial planning resources.

• Annual bonus eligibility.

• Equity opportunities.