Staff Technical Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Onwards Together! Illumio is recognized as the leader in ransomware and breach containment.

• Build and maintain long-term relationships within designated accounts.

• Offer project leadership, coordination, and architectural guidance for the customer’s cybersecurity needs.

• Manage and execute challenging requests across multiple client engagements simultaneously.

• Deliver clear and constructive product feedback to Illumio's Product Management teams.

• Conduct health checks, document findings, and offer best-practice recommendations.

• Act as a customer advocate within Illumio.

• Gather metrics and create reports that demonstrate project health and advancement.

• Travel 30% of the time for customer visits.

⛳️ Requirements

• 5-10 years of experience in supporting SaaS enterprise software.

• Familiarity with cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices.

• A strong technical background in advanced security (preferably with relevant technical certifications).

• Experience in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture.

• Excellent communication, presentation, and interpersonal abilities.

• Proven experience in deploying enterprise security solutions.

• Strong business acumen and problem-solving capabilities.

• Ability to work effectively both independently and in a team environment.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• Health and Dependent Savings Accounts.

• Life and Disability Programs.

• Paid Parental Leave.

• Voluntary Benefit Programs.

• Company Sponsored Wellness Program.

• Wellness Reimbursement Program.

• Retirement Savings.

• Equity Opportunities.

• Paid time off.

• Paid Holidays.

• Employee Incentive Program.