Staff Software Engineer, Subscription and Membership Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the design and architecture of scalable full-stack solutions that align with product requirements.

• Take ownership of the architecture for core subscription and membership systems, ensuring billing accuracy, managing lifecycle states, handling plan changes, cancellations, and orchestrating workflows across commerce, pharmacy, and fulfillment.

• Collaborate closely with engineering teams from commerce, clinical care, pharmacy, and fulfillment to drive cross-functional technical initiatives, ensuring that platform decisions effectively scale across the organization.

• Provide mentorship regarding best practices, design patterns, and coding standards.

• Advocate for the technical needs of the team within the broader engineering organization.

• Engage in product discovery and validation through prototyping and experimentation.

• Work alongside product and design teams to ensure that platform capabilities foster an intuitive end-to-end customer experience.

• Drive strategic technical decisions aimed at enhancing security, scalability, and performance.

• Decompose complex projects into actionable tasks.

• Establish and enforce uniform coding and testing standards.

• Initiate projects to mitigate technical debt and improve workflow efficiency.

• Implement tools and processes for monitoring, incident response, and performance optimization.

• Utilize analytics and monitoring to illustrate how engineering solutions directly impact critical customer activation and reactivation KPIs.

• Analyze metrics and user feedback to continuously enhance the platform.

• Maintain comprehensive technical documentation.

• Conduct code reviews and promote knowledge-sharing initiatives.

⛳️ Requirements

• A minimum of 8 years of software engineering experience, including at least 2 years in a Staff Engineer or similar senior technical leadership role.

• Proven track record in constructing platform infrastructure that enhances patient retention, engagement, and satisfaction, ideally in a cloud environment (AWS).

• Expertise in back-end technologies such as Spring, Java, Kotlin, and PostgreSQL.

• Demonstrated experience in optimizing web service metrics, including speed and reliability.

• Familiarity with building workflows (Temporal), monitoring solutions (Datadog), experimentation frameworks (Growthbook, Optimizely, etc.), and CI/CD processes (CircleCI, GitHub actions).

• Exceptional problem-solving skills with the ability to think critically and strategically.

• Strong communication and collaboration abilities, enabling effective teamwork across various departments.

• Capable of prioritizing multiple projects to achieve goals without requiring management oversight.

• Knowledgeable in front-end technologies like HTML, CSS, and JavaScript frameworks (React, React Native, NextJS, GraphQL, TypeScript).

🏝️ Benefits

• Competitive salary and equity compensation for full-time positions.

• Unlimited paid time off (PTO), company holidays, and quarterly mental health days.

• Comprehensive health benefits, including medical, dental, vision, and parental leave.

• Employee Stock Purchase Program (ESPP).

• 401k benefits with employer matching contributions.

• Offsite team retreats.