Staff Software Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and implement scalable cloud backend and voice-platform services that facilitate real-time communications.

• Create backend microservices utilizing Java and Spring Boot.

• Develop serverless functions based on Python and AWS Lambda for event-driven and automation tasks.

• Construct AI bots and agents using MCP, RAG, vector databases, guardrails, and LangChain.

• Create and sustain C systems software, including components related to networking and open-source platforms like OpenSIPS/SIP routing.

• Contribute to full-stack features, including UI development using React and operational tooling.

• Build and manage scalable, observable, and production-ready services on AWS.

• Leverage networking and Linux systems expertise for real-time communications workloads.

• Design and troubleshoot high-throughput, low-latency services employing multithreading, concurrency, and thread safety.

• Achieve fluency in SIP/VoIP and Genesys voice-platform concepts.

• Resolve intricate production issues spanning networking, systems, and service layers.

• Conduct root-cause analysis and implement lasting solutions using SumoLogic and New Relic.

• Convert vague requirements into architecture and document decisions for scalability, fault tolerance, and maintainability.

• Collaborate with teams across product, architecture, DevOps, QA, security, and operations.

• Advocate for engineering best practices regarding design, code quality, CI/CD, testing, monitoring, logging, tracing, and production operations.

• Provide technical guidance and mentorship through design reviews, code reviews, and hands-on collaboration, even without direct reports.

• Propel continuous enhancement in system performance, availability, scalability, fault tolerance, and maintainability across the voice platform.

⛳️ Requirements

• Over 7 years of professional software engineering experience as a hands-on individual contributor, including significant technical impact at the staff/principal level.

• Demonstrated ability to lead technical initiatives from architecture to production delivery.

• Capability to offer technical guidance and influence engineering direction without formal authority.

• Excellent communication skills across engineering, product, and operations domains.

• Experience in supporting mission-critical, high-availability production systems.

• Strong skills in system design and analytical/problem-solving abilities.

• Quick learner of SIP/VoIP and real-time communications concepts.

• Ability to balance quality, performance, security, and delivery timelines effectively.

• Proficiency with AI coding assistants and agentic development tools throughout the SDLC.

• In-depth understanding of SIP, VoIP, RTP/SRTP protocols.

• Strong skills in Java, Python, and C, or a proven ability to quickly adapt to C.

• Experience with Spring Boot, Spring, and REST API design.

• Background in building AI-powered features or internal tools using LLM APIs, MCP servers/agents, RAG pipelines, embeddings, or vector databases.

• Awareness of AI safety, prompt-injection risks, and secure management of code and data with third-party AI tools.

• Experience with microservices and distributed systems design and operation.

• Deep understanding of multithreading, thread lifecycle, synchronization, and thread safety.

• Hands-on experience with AWS, including EC2, Lambda, DynamoDB, RDS/PostgreSQL, S3, SNS/SQS, ElastiCache (Redis), IAM, and CloudWatch.

• Strong fundamentals in networking including TCP/IP, UDP, DNS, TLS/mTLS, sockets, HTTP, and network debugging.

• Extensive Linux experience in both development and production environments.

• Experience in analyzing production issues and performing root-cause analysis using SumoLogic and New Relic.

• CI/CD experience with pipeline-as-code, automated testing, and deployment, such as Jenkins.

• Prior experience with SIP/VoIP or contact-center systems is advantageous but not mandatory.

• Nice-to-have experience with OpenSIPS, Kamailio, Asterisk, or FreeSWITCH.

• Nice-to-have experience in Genesys Cloud CX, contact-center, carrier, CCaaS, UCaaS, or CPaaS environments.

• Nice-to-have familiarity with React.

• Nice-to-have extended experience in AWS, IaC, messaging/streaming, networking/security, and Kubernetes.

🏝️ Benefits

• A flexible-first culture that promotes various working arrangements.

• Opportunities for mentorship, learning programs, leadership development, and educational support.

• Paid time off for volunteer activities.

• August Free Fridays.

• Resources dedicated to well-being.

• Programs tailored to the needs of employees and their families in different regions.