Staff Software Engineer – AI-Native Engineering

atServiceNowRemoteUS flagCaliforniaFull-timeAI EngineerLead$149.8k – $262.2k/year

Posted 17 hours ago

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the design and implementation of intricate, cross-departmental features from architectural planning to production operations.

• Develop capabilities that are native to AI, encompassing agent loops, tool surfaces, prompt and context layers, retrieval systems, and evaluation harnesses.

• Establish and promote the use of AI in areas such as code generation, test automation, review processes, triage, and documentation.

• Assess the effectiveness of AI-assisted and agent-driven development methodologies and disseminate successful strategies.

• Provide mentorship to both senior and mid-level engineers.

• Set benchmarks for code quality, observability, and safe AI practices.

• Collaborate with product, UX, and engineering leaders to transform vague challenges into well-defined, actionable plans.

• Take responsibility for production quality, which includes defect triage, ensuring release readiness, and conducting gate reviews.


⛳️ Requirements

• Experience in leveraging or critically evaluating the integration of AI into workflows, decision-making processes, or problem resolution.

• Current, hands-on expertise with AI-assisted and agent-driven development practices.

• A minimum of 8 years in software engineering.

• Proven record of technical leadership at the staff level or in a similar capacity.

• Strong command of TypeScript or another statically typed programming language.

• Excellent system design capabilities.

• Practical experience in developing or integrating LLM-based features, which includes prompt design, retrieval or context management, evaluation, and cost/latency considerations.

• Familiarity with agentic architectures, including the use of tools, orchestration, and human-in-the-loop controls.

• Effective written and verbal communication skills, particularly in briefing senior leaders and coordinating across multiple teams.

• Understanding of enterprise SaaS, multi-tenant systems, and secure, compliant software delivery methods.


🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Flexible or remote work arrangements.

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