Staff Program Manager, Trust & Safety

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee essential Trust & Safety initiatives aimed at minimizing harmful experiences for our users.

• Work in collaboration with cross-functional teams (such as Product, Engineering, Legal, and others) to proactively recognize and address risks to user safety.

• Utilize data-driven frameworks to evaluate program effectiveness and pinpoint areas for enhancement, ensuring alignment with broader company goals and business objectives.

• Remain updated on industry best practices and emerging risks tied to new technology products and contexts.

⛳️ Requirements

• Minimum of 5 years of experience in Trust & Safety operations or a related field.

• Knowledge of content moderation ecosystems, including standards for policy implementation and scaled review systems.

• Proficient in using metrics, dashboards, or reporting tools to detect trends and enhance outcomes.

• Capability to analyze and refine comprehensive Trust & Safety systems, encompassing policies, review processes, and tools.

• Strong grasp of online safety concerns, including data privacy, misinformation, and fraud.

• Solid understanding of AI safety challenges, such as fairness, accountability, and transparency.

• Exceptional analytical, problem-solving, and decision-making abilities.

• Strong verbal and written communication skills.

• Ability to work autonomously as well as collaboratively within a team.

• Experience engaging with a diverse array of stakeholder groups.

• Background in a fast-paced and dynamic work environment.

• Proven capability to navigate a wide range of Trust & Safety projects, swiftly adapting to new problem areas, policy domains, and operational requirements.

🏝️ Benefits

• Generous performance-based bonus plans for all eligible employees - we celebrate our success as one cohesive team.

• Comprehensive medical, dental, and vision coverage.

• Significant retirement contributions with 100% immediate vesting (regardless of personal contributions).

• Quarterly all-company wellness days for everyone to take a collective pause.

• Country-specific holidays along with an additional day off for your birthday.

• One-time home office stipend.

• Annual budget for professional development.

• Quarterly wellness stipend.

• Extensive paid parental leave.

• Employee referral bonus program.

• Additional benefits (life/AD&D, disability, EAP, etc. - varies by country).