Staff Product Manager, Residential CRM

This is a fully remote position, open to applicants in United States.

📋 Description

• This position takes full ownership of the challenge. You will develop a residential CRM that is seamlessly integrated within ServiceTitan, incorporating scheduling, dispatch, pricebook, service agreements, and marketing, and engineered specifically for an AI-driven future.

• Create and implement the product roadmap for the Residential CRM, covering everything from the fundamental data model and workflow architecture to AI-enhanced go-to-market features.

• Conduct customer discovery sessions with residential contractors, customer service representatives, and office managers – ServiceTitan product managers engage with customers frequently, and this role is no exception.

• Collaborate on pricing and packaging strategies in conjunction with product marketing and finance, focusing on monetizing an AI-enhanced product.

• Work alongside marketing to define positioning, go-to-market strategies, and launch plans, serving as the subject matter expert they need to excel.

• Develop the customer enablement and onboarding framework, establish what a successful time-to-value looks like, and collaborate with customer success to achieve those goals.

• Partner with sales and customer success teams to enhance the commercial approach, refine the pitch, understand the buyer's perspective, address objections, and identify barriers to conversion and retention.

⛳️ Requirements

• Over 7 years of experience in product management with a proven history of delivering products from inception to scale.

• Extensive expertise in CRM, marketing automation, or customer lifecycle products – you comprehend how these systems function internally.

• A sincere insight into what AI-first product design entails in practical terms, extending beyond AI as merely an added feature.

• Experience in vertical SaaS or serving mid-market/enterprise clients within high-volume transactional settings.

• Comfortable engaging with both customers and leadership – ServiceTitan fosters a founder-driven culture where product decisions are closely examined and visible.

🏝️ Benefits

• Flexible working hours, recognition, and support for independent work: Generous time off policies along with numerous learning and development opportunities.

• Comprehensive onboarding, leadership training available for all levels, and additional programs and events.

• Exceptional performance is acknowledged through Bonusly, peer-nominated awards, and other recognition methods.

• Comprehensive health and wellness benefits: Company-covered medical, dental, and vision insurance (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA options, 401k matching, and telehealth services, including memberships to One Medical.

• Support for employees at all life stages: Parental leave and assistance, up to $20,000 for fertility services (including IUI and IVF), reimbursement for surrogacy and adoption, on-demand maternity support through Maven Maternity, free breast milk shipping via Maven Milk, pet insurance, legal advisory services, financial planning resources, and more.