Staff Product Manager – Phone Numbers, A2P

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the vision, strategy, and execution for HighLevel's A2P, Compliance, and Phone Number platforms.

• Define and guide the roadmap for products related to messaging trust, registration, compliance, and number management.

• Spearhead the development of A2P registration experiences, minimizing customer onboarding challenges while maximizing approval and activation rates.

• Construct scalable systems that facilitate brand registration, campaign registration, vetting, compliance monitoring, and carrier approvals.

• Manage the complete lifecycle of phone numbers, encompassing procurement, provisioning, assignment, porting, verification, compliance status, and decommissioning.

• Collaborate with telecom providers and carrier partners to enhance global number availability and communication capabilities.

• Promote enhancements in registration success rates, campaign health, and compliance outcomes.

• Develop scalable frameworks for overseeing carrier policies, regulatory requirements, and best practices for phone numbers across different regions.

• Work alongside Legal, Compliance, and Operations teams to ensure HighLevel stays ahead of changing communication regulations and industry standards.

• Establish policies and product experiences that mitigate spam, abuse, fraud, and messaging violations across the platform.

• Create transparency into registration funnels, approval timelines, deliverability metrics, number utilization, and compliance performance.

• Lead initiatives that enhance customer self-service options for registrations, phone numbers, and compliance management.

• Propel automation across compliance workflows, exception handling, document verification, and approval processes.

• Collaborate with Support and Customer Success teams to reduce customer friction and expedite issue resolution.

• Set and track key platform KPIs, including registration conversion, approval rates, compliance health, number utilization, deliverability, and operational efficiency.

• Serve as the subject matter expert and product leader for messaging compliance, A2P registration, and phone number management throughout HighLevel.

• Oversee the customer verification and trust onboarding experience for communication products, including KYC, identity verification, and business validation workflows.

• Drive the advancement of verification systems that enable compliant access to messaging, telephony, and regulated communication capabilities.

• Collaborate with the Persona KYC platform to create scalable frameworks for customer identity verification and fraud prevention.

• Enhance verification completion rates, approval times, and onboarding conversion while upholding compliance and risk standards.

⛳️ Requirements

• Over 12 years of experience, including ownership of communications, telecommunications, compliance, or platform infrastructure products.

• In-depth knowledge of A2P messaging ecosystems, such as 10DLC, toll-free messaging, short codes, sender registration frameworks, and carrier compliance requirements.

• Proven track record in developing products that function within regulated or policy-driven environments.

• Strong understanding of phone number lifecycle management, including provisioning, porting, assignment, verification, and inventory management.

• Experience engaging directly with communication providers, telecom operators, aggregators, or messaging platforms.

• Demonstrated success in translating complex regulatory requirements into scalable product experiences.

• Solid knowledge of messaging deliverability, sender reputation, trust frameworks, and mechanisms to combat abuse.

• Experience in building onboarding, verification, registration, or compliance workflows at scale.

• Exceptional analytical skills with the ability to utilize data for identifying bottlenecks, enhancing approval rates, and fostering operational efficiency.

• Strong stakeholder management abilities with experience influencing engineering, operations, legal, and executive teams.

• Capacity to balance customer experience, regulatory requirements, operational complexity, and business outcomes.

• Outstanding communication skills with the ability to simplify intricate compliance and telecommunications concepts for varied audiences.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Opportunities for professional development