Staff Product Manager, Engagement & Monetization

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the logged-in customer experience at ZenBusiness, emphasizing customer retention and product engagement.

• Establish and propel the product roadmap for the logged-in web and native app experiences, concentrating on engagement depth, repeat usage, and in-app monetization.

• Collaborate with the Velo team to utilize the AI business guide in the logged-in experience.

• Work alongside product managers to develop a cohesive customer experience across various product offerings.

• Identify and conduct experiments to enhance core engagement, retention, and product-attachment metrics.

• Serve as the main Product point of contact among product marketing, customer success, finance, and other teams to boost customer attach rates and retention.

⛳️ Requirements

• A minimum of 6 years of product management experience, including at least 2 years at a Staff or senior PM level.

• A successful history of managing mobile app products (iOS and/or Android) — possessing an understanding of the platform, patterns, and methods to drive engagement on native surfaces.

• Proven capability to design integrated experiences across multiple products and work closely with other PMs to achieve a greater collective outcome.

• Experience in creating self-service customer experiences with well-thought-out escalation paths to human support.

• Strong instincts regarding monetization — skilled in positioning products, crafting CTAs, structuring purchase flows, and identifying friction points that hinder conversion.

• Experience working on both web and native apps concurrently; adept at thinking in terms of customer journeys rather than platforms.

• Effective collaborator with design and engineering teams; able to drive decisions without formal authority.

• Comfortable navigating ambiguity — this role demands the ability to set direction rather than merely executing someone else's roadmap.

• Bonus: experience with AI-driven product features, SMB or subscription products, or growth experimentation.

🏝️ Benefits

• Medical insurance

• Vision insurance

• Dental insurance

• Disability insurance

• Life insurance

• Parental leave

• Military leave

• Employee assistance program

• 401k + match

• Annual bonus

• Pet insurance

• RSUs

• Paid parking* (applicable to in-office employees)

• 10 paid holidays