Staff Product Manager – Agency Revenue Growth

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of the strategy, roadmap, and business outcomes for the Agency Revenue Suite, fostering growth across SaaS Mode, Reselling, Rebilling, and enhancing the overall agency revenue experience.

• Develop a cohesive experience that empowers agencies to launch, monetize, and expand successful SaaS businesses on HighLevel.

• Define and manage the measurement strategy for the Agency Revenue Suite, encompassing instrumentation, reporting, customer health frameworks, and essential SaaS metrics relating to activation, adoption, retention, expansion, churn, and agency revenue performance.

• Drive significant enhancements in onboarding, activation, engagement, retention, and expansion by uncovering opportunities through customer behavior analysis, product analytics, and experimentation.

• Collaborate with Data Science, Analytics, and Engineering teams to generate growth insights, customer health models, churn prediction frameworks, dashboards, and scalable measurement systems that guide product decisions.

• Establish and expand experimentation frameworks, feedback loops, and growth mechanisms that consistently enhance customer outcomes and business performance.

• Keep abreast of emerging SaaS, AI, and customer trends, translating market insights and customer needs into distinctive product experiences and growth opportunities.

• Manage the Voice of the Customer through customer interviews, behavioral analytics, retention analysis, and segmentation research, converting insights into product strategy and roadmap priorities.

• Influence and synchronize stakeholders across Product, Engineering, Design, Marketing, Revenue, and Customer Success to ensure coordinated execution and measurable business impact.

• Mentor Product Managers and contribute to product management best practices, growth methodologies, and a culture of experimentation throughout the organization.

⛳️ Requirements

• 10+ years of experience in Product Management with a demonstrated history of driving product growth and achieving business outcomes.

• Extensive experience in building and scaling SaaS products, with in-depth knowledge of onboarding, activation, adoption, retention, and product-led growth.

• Proven record of owning a product area and delivering measurable improvements in customer engagement, retention, and revenue performance.

• Strong grasp of SaaS growth metrics, experimentation frameworks, customer lifecycle management, and KPI-driven product strategies.

• Experience collaborating with Data Science, Analytics, and Engineering teams to create measurement frameworks, customer health models, and growth insights.

• Exceptional analytical and problem-solving abilities, capable of translating data into actionable product decisions.

• Proven ability to influence cross-functional stakeholders and foster alignment without direct authority.

• Outstanding communication, stakeholder management, and leadership skills.

• Nice-to-Have: Experience with reseller platforms, white-label SaaS products, partner ecosystems, or agency-focused software.

• Experience working with agencies, SMBs, or platform businesses.

• Familiarity with recurring revenue models, subscription businesses, and SaaS monetization strategies.

• Experience in developing customer journey analytics, growth dashboards, and experimentation platforms.

• Experience functioning in high-scale SaaS environments.

🏝️ Benefits

• Strategic Impact

• Opportunity to take charge of one of HighLevel's most crucial growth areas and shape the future of the Agency Revenue Suite.

• Direct ownership of growth outcomes across SaaS Mode, Reselling, Rebilling, and agency monetization experiences.

• Collaborative Culture

• Collaborate with outstanding teammates across Product, Engineering, Design, Data, Marketing, Revenue, and Customer Success.

• Work closely with analytics, growth, and customer-facing teams to address complex business challenges.

• Scale

• Influence how thousands of agencies establish and grow recurring revenue businesses on HighLevel.

• Define the growth metrics, experimentation frameworks, and success models that will drive the next phase of platform growth.

• Develop products and experiences that impact millions of businesses worldwide.

• Why Join HighLevel? At HighLevel, you will have the chance to define and scale one of the company's most significant growth initiatives. You'll play a key role in shaping how agencies build recurring revenue businesses while creating sustainable growth systems that ensure long-term customer and business success.