Staff Product Designer, Guest & Discovery

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete guest discovery journey across search, filtering and refinement, results, map and list, listing pages, as well as entry points from organic search and AI assistants.

• Ensure consistency across both brands and between web and mobile platforms.

• Establish and advocate for the information hierarchy of search results cards based on guest intents and real-world data states.

• Enhance the legibility of inferred interfaces, facilitate easy corrections, and minimize guest verification efforts.

• Formulate the structured representation of experiences, offers, and operators to ensure compatibility with third-party assistants.

• Engage in continuous discovery in collaboration with a Product Manager and engineering tech lead.

• Select suitable design artifacts and levels of fidelity in accordance with the decisions being made.

• Identify success metrics prior to release and evaluate outcomes post-release.

• Deliver narrow, complete slices swiftly, ensuring states and accessibility are properly managed.

• Collaborate with engineering, support, and pricing teams while adhering to the design system and WCAG 2.1 AA standards.

• Report directly to the Director of Design and act as the dedicated designer within the pod.

⛳️ Requirements

• Significant ownership experience in search, browse, or discovery within a two-sided marketplace.

• Proficiency with relevance surfaces, faceted filtering, availability and pricing displays, map and list, and comparison features.

• Capability to design information hierarchies and justify decisions with supporting evidence.

• Experience designing systems that infer, rank, or predict, including real-time communication of state and confidence.

• Ability to create correction pathways for inaccurate system inferences.

• A perspective on search in an AI-centric environment, including identifying when conversation is inappropriate.

• Familiarity with entities, states, and contracts, in collaboration with a tech lead is advantageous.

• A focus on restraint and typographic skill in high-information surfaces is beneficial.

• Experience utilizing AI tools in personal practice is a plus.

• Knowledge of search relevance, structured data and schema, third-party assistant interfaces, and experience in travel, hospitality, or local-services search at scale are advantageous but not mandatory.

• A portfolio showcasing two or three in-depth case studies, including problem validation, experiments, abandoned approaches, rationale for hierarchy, designed states, shipped work, measured impact, and at least one unsuccessful project.

• Relevant degrees in design, HCI, or information architecture are appreciated but not obligatory.

• Emphasis on portfolio and delivered, measurable work over formal credentials.

• Ability to work remotely with a high overlap in Eastern Time hours in the United States.

🏝️ Benefits

• Opportunity to work remotely.

• Collaborate with a five-member design team.

• Relevant degrees in design, HCI, or information architecture are appreciated but not compulsory.

• Value placed on portfolio and delivered, measurable work over formal qualifications.