Staff Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and enhance architecture within a specified infrastructure domain.

• Design and deploy scalable, dependable systems that span multiple teams or environments.

• Establish and advocate for best practices, patterns, and standards within the domain.

• Contribute to the technical strategy for the medium to long term (typically 6-18 months).

• Lead the execution of ambiguous, high-impact infrastructure initiatives.

• Deconstruct complex system issues into actionable solutions.

• Drive migrations, re-architectures, and enhancements in performance and reliability.

• Stay actively involved with critical systems and their implementations.

• Collaborate across teams (IT, SRE, Security, Service Owners) to create unified solutions.

• Influence technical decisions via design reviews and teamwork.

• Ensure seamless integration of systems across various infrastructures (office, DC, cloud).

• Enhance system reliability through effective monitoring, alerting, and operational design.

• Assist in defining SLIs/SLOs and capacity planning within the domain.

• Participate in and lead root cause analyses for complex incidents.

• Minimize operational toil through automation and system enhancements.

• Design and support essential infrastructure components (compute, DNS, networking, identity, etc.).

• Propel improvements in performance, scalability, and reliability.

• Offer deep expertise in at least one area (e.g., DNS, network architecture, cloud infrastructure).

• Build and enhance automation using scripting and Infrastructure as Code.

• Contribute to the development of internal tools and platform enhancements.

• Advocate for repeatable, standardized methods for system management.

• Mentor engineers and provide guidance on system design and troubleshooting.

• Elevate the technical quality of the team through reviews and shared practices.

• Serve as a primary resource within the domain.

• Maintain clear documentation, diagrams, and runbooks for systems under your care.

• Ensure that systems are comprehensible and operable by others.

• Promote knowledge sharing across teams.

⛳️ Requirements

• 6+ years of experience in systems engineering or infrastructure roles.

• Strong background in designing and managing production infrastructure.

• Solid expertise in VMware.

• Knowledge of Cisco UCS.

• Familiarity with Application/Network Load balancers.

• Proficient in Linux/Unix Operating Systems.

• Understanding of networking fundamentals (DNS, TCP/IP, routing, firewalls).

• Experience in data center environments.

• Proven ability to lead complex technical projects across teams.

🏝️ Benefits

• Generous performance-based bonus plans for all eligible employees - we celebrate our success as one team.

• Comprehensive medical, dental, and vision coverage.

• Generous retirement contributions with 100% immediate vesting (regardless of your contributions).

• Quarterly wellness days for all employees to take a collective break.

• Country-specific holidays plus an additional day off for your birthday.

• One-time stipend for home office setup.

• Annual budget for professional development.

• Quarterly well-being stipend.

• Extensive paid parental leave.

• Employee referral bonus program.

• Additional benefits (life/AD&D, disability, EAP, etc. - varies by country).