Staff Operations Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of and enhance architecture within a designated infrastructure domain.

• Design and deploy scalable, dependable systems that span multiple teams or environments.

• Establish and advocate for best practices, patterns, and standards within the domain.

• Lead the execution of ambiguous and high-impact infrastructure projects.

• Decompose complex system issues into actionable solutions.

• Drive migrations, re-architectures, and enhancements in performance and reliability.

• Stay hands-on with critical systems and implementations.

• Collaborate across teams (IT, SRE, Security, Service Owners) to unify solutions.

• Influence technical decisions through design reviews and collaborative efforts.

• Ensure seamless integration of systems across various infrastructures (office, data center, cloud).

• Enhance system reliability through effective monitoring, alerting, and operational design.

• Contribute to defining Service Level Indicators (SLIs), Service Level Objectives (SLOs), and capacity planning within the domain.

• Participate in and lead root cause analyses for intricate incidents.

• Minimize operational toil through automation and system enhancements.

• Design and support essential infrastructure components (compute, DNS, networking, identity, etc.).

• Drive advancements in performance, scalability, and reliability.

• Offer deep expertise in at least one area (e.g., DNS, network architecture, cloud infrastructure).

• Build and enhance automation using scripting and Infrastructure as Code methodologies.

• Contribute to the development of internal tools and platform improvements.

• Promote standardized and repeatable approaches to system management.

• Mentor engineers and guide system design and troubleshooting processes.

• Elevate the technical quality of the team through reviews and shared practices.

• Maintain clear documentation, diagrams, and runbooks for owned systems.

• Ensure systems are understandable and operable by others.

• Facilitate knowledge sharing across teams.

⛳️ Requirements

• A minimum of 6 years of experience in systems engineering or infrastructure roles.

• Extensive experience in designing and operating production infrastructure.

• Solid expertise in:

• VMware

• Cisco UCS

• Application/Network Load balancers

• Linux/Unix Operating Systems

• Networking fundamentals (DNS, TCP/IP, routing, firewalls)

• Data center environments

• Proven ability to lead complex technical work across teams.

• Preferred Skills:

• Familiarity with Infrastructure as Code.

• Puppet/Ansible/etc.

• Python

• Awareness of observability tooling and reliability practices.

• Experience with containerization and modern platform tooling.

• Exposure to security best practices in infrastructure design.

🏝️ Benefits

• Generous performance-based bonus plans for all eligible employees - we share in our success as one team.

• Comprehensive medical, dental, and vision insurance.

• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute).

• Quarterly all-company wellness days where everyone takes a break together.

• Country-specific holidays plus an additional day off for your birthday.

• One-time stipend for home office setup.

• Annual budget for professional development.

• Quarterly well-being stipend.

• Substantial paid parental leave.

• Employee referral bonus program.

• Additional benefits (life/AD&D, disability, EAP, etc. - varies by country).