Staff Engineer – ServiceNow, HAM, ITAM, ITSM

This is a fully remote position, open to applicants in India.

📋 Description

• Thoroughly understanding functional requirements and analyzing client needs within the context of the project.

• Envisioning a comprehensive solution for both functional and non-functional requirements, while defining the necessary technologies, patterns, and frameworks to achieve it.

• Determining and implementing appropriate design methodologies and toolsets.

• Facilitating application development by coordinating requirements, schedules, and activities.

• Leading or supporting User Acceptance Testing (UAT) and production rollouts effectively.

• Creating, comprehending, and validating Work Breakdown Structures (WBS) along with estimated efforts for specific modules/tasks, and justifying these estimates.

• Promptly addressing issues and responding positively to setbacks and challenges, maintaining a mindset focused on continuous improvement.

• Providing constructive feedback to team members and establishing clear expectations.

• Assisting the team in troubleshooting and resolving complex bugs.

• Proposing solutions to any issues raised during code/design reviews and being able to justify the decisions made.

• Conducting Proofs of Concept (POCs) to ensure that the suggested designs and technologies fulfill the requirements.

⛳️ Requirements

• Minimum of 5.5 years of experience.

• Strong expertise in ServiceNow Development, particularly in APM, CSM Module, and HRSD.

• Practical experience with ServiceNow integrations with third-party systems.

• Experience with other modules, such as ITOM, GRC, or HRSD, along with ITIL knowledge.

• The candidate should possess a ServiceNow SPM module certification.

• Proven experience in implementing ServiceNow integrations with external platforms.

• Strong knowledge of ITIL principles.

• Ability to translate business requirements into technical solutions.

• Development and implementation of technical solutions, along with conducting component Integration Tests.

• Configuring ServiceNow through scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS).

• Experience in effectively communicating with users, other technical teams, and management to gather requirements, explain software product features, and outline technical designs.

• Mentoring team members to fulfill client needs and holding them accountable for maintaining high standards of delivery detail.

🏝️ Benefits

• Employees have the option to work remotely.