Staff Clinical Product Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with leadership in Product and Engineering on clinical decisions pertaining to Trust & Safety, error-detection modules, and root cause analysis.

• Track errors in AI-generated clinical summaries and notes utilizing human annotations, AI monitoring, and client input; quantify, categorize, and report on trends.

• Develop and validate automated root cause analyses for AI errors and conduct manual root cause analysis when necessary.

• Examine error trends, define necessary repairs, prioritize actions, and escalate urgent patient-safety concerns.

• Offer clinical leadership for SafeRead, concentrating on reviewer performance, efficiency, and accuracy.

• Assist in SafeRead operations, which include reviewer scheduling, hiring, special project allocation, auditing, feedback, training, and onboarding.

• Enhance clinical error taxonomies and severity definitions for company solutions and client governance.

• Engage in clinical prompt engineering, testing, optimization of AI adversarial-detection systems, and curation of gold-standard evaluation datasets.

• Oversee and guide Associate Clinical Specialist activities including data collection and analysis, prompt testing and validation, reviewer scheduling, and communications.

• Facilitate Trust & Safety meetings and cross-functional collaboration, involving internal, marketing, and sales initiatives.

⛳️ Requirements

• MD or DO with a minimum of 5 years of patient-care experience, which includes at least 2 years of inpatient care.

• Strong understanding of clinical documentation, patient safety, and healthcare quality.

• Experience in analyzing quality data and presenting findings to cross-functional stakeholders.

• Ability to convert clinical risks into product requirements and prioritization suggestions.

• Excellent written, verbal, analytical, and stakeholder-management abilities.

• Experience in training, auditing, or supervising clinical staff or reviewers.

• Familiarity with generative AI, machine-learning evaluation, or healthcare technology.

• Collaborative leadership style with the capacity to motivate, inspire, and work closely with team members.

• Nice to have: Experience in evaluating AI-generated clinical documentation.

• Nice to have: Experience with clinical prompt engineering.

• Nice to have: Proficiency in SQL, Python, business intelligence tools, or advanced spreadsheet analysis.

• Nice to have: Certification or graduate training in patient safety, healthcare quality, clinical informatics, responsible AI, or data analytics.

🏝️ Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.

• Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.

• Remote-First Team – Work from anywhere in the U.S.

• Unlimited PTO & 11 Holidays – So you can relax and recharge.

• 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.

• Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.

• Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.