Staff AI Agent Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform, which includes vision alignment, solution design and architecture, development, tuning, and deployment.

• Design, architect, and consult with clients to create impactful technical AI solutions for intricate business challenges.

• Securely and efficiently integrate the Moveworks ServiceNow Platform with enterprise systems of customers.

• Work in partnership with engineering and product teams for the rollout of new products.

• Analyze customer feedback and identify technical gaps to guide product decisions.

• Advise clients and help shape their Agentic AI roadmaps.

• Develop architecture diagrams, solution proposals, product documentation, statements of work, presentations, and demonstrations.

• Act as a trusted advisor by offering strategic guidance and enhancing the skills of customer teams.

• Share successful solutions as reusable templates with the wider team.

⛳️ Requirements

• A minimum of 8 years of experience in a technical role such as Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer; or an advanced degree with at least 6 years of relevant experience.

• Capability to operate across various business functions or technical areas.

• Experience in designing, developing, and launching comprehensive workflows and automations.

• Familiarity with REST APIs, iPaaS automation tools like Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer, or scripting languages such as Python, JavaScript, and Golang.

• Proficient in determining procedures and methods independently and demonstrating sound judgment on complex cross-functional issues.

• Proven experience in leading projects and coordinating team members effectively.

• Willingness to travel up to 25% of the time.

• Preferred familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.

• Preferred knowledge of Linux and Windows environments along with command-line tools.

• A strong history of driving technical adoption in medium to large-scale enterprise projects is preferred.

• Up-to-date knowledge of AI tools and frameworks and their effective application to create reliable, scalable solutions is preferred.

🏝️ Benefits

• Flexible or remote work options available.

• Opportunity to engage with AI, data, and workflow technologies.

• Exposure to engineering, product, and business operations.

• An accessible and inclusive application experience.

• Support for reasonable accommodations during the application process.