Sports Customer Service Representatives, Spanish/English

📋 Description

• Deliver outstanding customer service while representing our brand positively.

• Assist customers with all facets of their digital sports platforms through chat, SMS, email/web-form, social media, voice, and self-service options.

• Craft exceptional experiences for every fan who reaches out by showing patience and addressing their concerns and issues.

• Guide fans in achieving their objectives, such as streaming a game or setting up a fantasy account.

• Utilize all available technological resources and tools effectively to address fan inquiries.

• Build and sustain a comprehensive understanding of the client's products and services.

⛳️ Requirements

• MUST be bilingual in both English and Spanish.

• High school diploma or GED is required.

• Capability to type at a minimum of 30 words per minute.

• A minimum of 1 year of customer service experience is necessary.

• Excellent communication skills in English, both verbal and written, along with strong critical thinking and problem-solving abilities.

• Competent in navigating and interacting with websites and digital platforms.

• Possess a strong knowledge of and enthusiasm for sports.

• Ability to multitask, prioritize, and manage time efficiently in a fast-paced remote environment.

• Proficient in Microsoft Office programs.

🏝️ Benefits

• Paid training and paid time off – make sure to inquire about our Global Flexible Vacation Policy!

• Additional pay incentives along with monthly rewards and recognition initiatives.

• Medical, dental, and vision insurance options.

• Opportunities for advancement – 80% of our frontline leaders have been promoted internally.

• Employee discounts available.

• Access to Employee Assistance Programs and Health and Wellness initiatives, including a personal trainer dedicated to Sutherland.