Specialty Pharmacy Technician – Russian Speaking

📋 Description

• Delivers comprehensive off-site support to patients, pharmacists, and healthcare providers.

• Collaborates closely with patients to facilitate medication adherence assistance.

• Provides exceptional care to hospital patients by offering tailored medication management services.

• Acts as an off-site member of the clinic team to assist with prior authorization and financial aid.

• Educates potential pharmacy patients about the services offered by the hospital pharmacy.

• Manages all medication needs for patients.

• Expands the specialty pharmacy's patient base by implementing Shields’ programs.

• Addresses insurance-related concerns and conducts benefit investigations.

• Assesses patients’ financial assistance requirements and secures support when necessary.

• Records patient information within the hospital EMR and additional required tools.

• Ensures patients adhere to their medication regimens.

• Obtains prescription renewals and helps patients understand their medications.

• Identifies medications that require special storage and handling protocols.

• Responds to, resolves, and triages incoming inquiries.

• Meets operational goals by entering data and developing follow-up action plans.

• Actively engages in initiatives aimed at process improvement.

• Safeguards the organization’s value by maintaining confidentiality of information.

• Enhances knowledge through educational opportunities and professional literature.

• Performs additional duties as assigned.

⛳️ Requirements

• Minimum 2-3 years of experience as a Pharmacy Technician is required; 3-5 years is preferred.

• High School Diploma or GED is mandatory.

• State registration as a pharmacy technician is preferred.

• National certification as a CPhT or an equivalent is highly preferred but not mandatory.

• Excellent interpersonal communication skills are essential.

• Outstanding phone communication abilities.

• Comfortable with proactively engaging patients over the phone.

• Able to effectively reach out to on-site clinicians, payors, and pharmacies via telephone.

• Highly skilled in Microsoft Office, especially Excel and Word.

• Capable of quickly learning new programs and adapting to Shields’ specific model and tools.

• Strong organizational skills are a must.

🏝️ Benefits

• Opportunity for professional growth and development.

• Supportive and collaborative work environment.

• Comprehensive benefits package.