Senior Pharmacy Technician – Data Support

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Serve as a subject matter expert in designated tasks and/or functions.

• Deliver an outstanding customer service experience daily in a phone-based setting.

• Input a substantial volume of data; processing prescription information with both speed and precision.

• Leverage comprehensive drug knowledge to adeptly receive prescription authorizations, clarifications, or transfers.

• Execute claim adjudication and auditing responsibilities, including prior authorizations, billing, and eligibility checks.

• Make outbound calls to patients as necessary.

• Navigate through current case queues to resolve patient care issues.

• Act as a liaison between clinical pharmacists and other healthcare professionals on behalf of patients.

• Collaborate with technicians and pharmacists to ensure successful onboarding of new patients to ExactCare.

• Keep patient records with a strong emphasis on detail and confidentiality.

• Accurately retrieve all prescription information and confirm through communication with doctors.

• Conduct welcome calls to newly onboarded patients to establish a trusted point of contact.

• Make outbound calls to patients to create, maintain, or update their medication profiles.

• Provide backup support during periods of increased patient call volume.

• Assist patients effectively with their inquiries over the phone.

• Thrive in a high-volume, fast-paced environment to support ExactCare’s nationwide patient base.

• Uphold AnewHealth’s Core Values in all communications and interactions.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA), with a requirement to maintain a current certificate.

• Must hold a pharmacy technician registration with the State Board of Pharmacy.

• Minimum of 2+ years of prior experience in a pharmacy environment.

• Comfortable in a phone-based work setting.

• Ability to work independently.

• Self-motivated and focused on achieving goals.

• Proficient in utilizing computer equipment, technology, and multiple software programs to process medication authorizations, clarifications, and/or transfers.

• Outstanding customer service skills; addressing the needs of doctors’ offices, pharmacists, and patients over the phone.

• Comprehensive drug knowledge.

• Familiarity with pharmacy billing practices.

• Understanding of proper procedures for handling prescriptions, clarifications, and transfers, including effective written and verbal communication.

• Strong skills in prioritization and organization.

• Maintain a high level of confidentiality.

• A genuine passion for helping others and enhancing their lives.

• Capability to think critically and document essential details in a manner that complies with state and federal regulations.

🏝️ Benefits

• Medical, dental, and vision coverage effective from the 1st of the month following the date of hire.

• Flexible spending options.

• Company-sponsored life insurance and short-term disability benefits.

• Voluntary benefits available.

• 401(k) retirement plan.

• Paid Time Off and paid holidays.