Specialty Pharmacy Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated Specialty Pharmacies.

• Establish and nurture robust, collaborative partnerships with SP associates to enhance patient experience and program effectiveness.

• Evaluate and scrutinize SP performance metrics, including: Time to therapy, turnaround for benefits investigations, prior authorization approval rates, and prescription conversion rates.

• Ensure SP compliance with program specifications, including turnaround times, documentation standards, and patient outcomes.

• Monitor patient progress within the Specialty Pharmacy Network to guarantee reconciliation.

• Address escalated patient access, benefits, and fulfillment challenges in partnership with SP associates.

• Collaborate with FRMs to tackle provider and patient access obstacles; act as an escalation point for case-related issues.

• Provide FRMs with insights regarding SP processes, payer dynamics, and access trends.

• Work with FRMs to identify trends in access difficulties and develop coordinated solutions across regions.

• Maintain data integrity and ensure alignment between HUB systems and SP reporting.

• Work alongside HUB teams (case management, BI, PA, patient support) to facilitate efficient case progression.

• Relay program updates, SP modifications, and process improvements to HUB teams.

• Assist in the training and ongoing education of HUB teams concerning SP-specific requirements and workflows.

⛳️ Requirements

• Bachelor’s degree is required; advanced degree is preferred.

• Over 5 years of experience in specialty pharmacy, HUB services, patient support, or reimbursement.

• In-depth knowledge of HUB operations, SP workflows, payer landscape, and access processes.

• Experience collaborating with FRMs or in provider-facing roles.

• Direct experience with major SPs (e.g., Accredo, CVS Specialty, Optum, Walgreens) is preferred.

• Experience in therapeutic areas (e.g., oncology, rare disease, immunology, dermatology) is preferred.

• Competence in relationship management and cross-functional collaboration.

• Strong analytical thinking and problem-solving abilities.

• Expertise in patient access and reimbursement.

• Skills in process improvement and operational execution.

• Excellent communication and escalation management skills.

• Capability to manage multiple priorities effectively.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word).

🏝️ Benefits

• Competitive remuneration that acknowledges your experience, expertise, and impact.

• Comprehensive benefits package including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave.

• Company-paid holidays to allow you to rest, recharge, and focus on what matters most.

• Recognition programs, contests, and awards that acknowledge your contributions.

• Opportunities for continuous growth through learning, leadership development, and support for career advancement.

• A collaborative culture where your ideas are appreciated, and your work has a meaningful impact.