Specialty Distribution Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Cultivate and enhance relationships with specialty distributors, wholesalers, GPOs, and logistics partners.

• Supervise the onboarding, preparation, and execution of distributors for new product launches and implementations.

• Propel distributor performance, onboarding, and operational excellence through key performance indicators (KPIs).

• Assess and analyze distributor and wholesaler performance, focusing on shipments, inventory levels, and service quality.

• Create and uphold distributor scorecards and KPIs to evaluate network effectiveness.

• Address operational challenges and manage escalations as necessary.

• Oversee the daily relationship between Cycle and its 3PL provider, collaborating with the Supply Chain team.

• Manage outbound distribution from the 3PL to specialty pharmacies, distributors, and wholesalers.

• Evaluate 3PL performance, including order accuracy, fill rates, shipping timelines, and service quality.

• Collaborate with Supply Chain and Commercial teams to facilitate product launches and ongoing distribution requirements.

• Handle the complete lifecycle of specialty distributor contracts, ensuring adherence to SLAs and regulations.

• Develop and implement negotiation strategies while reviewing contract terms.

• Maintain contract documentation, templates, and standard operating procedures (SOPs); track milestones and work with Finance on billing accuracy and invoice audits.

• Monitor and confirm chargeback activity among distributors and wholesalers to ensure pricing accuracy and contract compliance.

• Work with Finance and Commercial Operations to investigate and resolve chargeback discrepancies.

• Analyze chargeback trends to identify risks, leakage, or opportunities for process enhancements.

• Assist in reconciliation processes and ensure prompt resolution of disputes.

• Drive cross-functional initiatives to onboard products and improve distribution processes with specialty distributors and third-party logistics partners.

• Lead efficiency and improvement projects, ensuring alignment among Market Access, PMO, Product, Supply Chain, Finance, and Legal.

⛳️ Requirements

• A Bachelor’s degree is required in Business, Supply Chain, Healthcare Administration, or a related field.

• Experience in the pharmaceutical industry, preferably in distribution, logistics, procurement, or contract management.

• Proven experience managing relationships and partnerships with specialty distributors.

• Strong skills in project management and cross-functional collaboration.

• Experience in contract negotiation and lifecycle management.

• Knowledge of specialty distribution operations, compliance, and regulatory frameworks.

• Excellent analytical and problem-solving abilities with expertise in data analysis.

• Proficiency in Microsoft Office Suite, especially Excel.

• Strong understanding of pharmaceutical distribution flows, including shipment and inventory management.

• Familiarity with chargeback processes and financial reconciliation.

• Outstanding communication and relationship management skills.

🏝️ Benefits

• Competitive salary commensurate with experience

• A collaborative and high-performing work environment

• Performance-based bonus

• Opportunity to become part of a fast-growing and ambitious business

• 100% employer-covered membership for Private Health Insurance

• Life Insurance coverage

• 401k retirement plan

• Regular team-building activities and a flexible working environment