Specialty Casualty Claims Assistant Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer strategic direction on intricate casualty claims

• Guide and develop adjusters

• Ensure claims are managed with excellence, uniformity, and a strong focus on customer service

• Partner with internal stakeholders, agents, and insured parties to provide outstanding service while making informed claim decisions

• Manage costs and uphold EMC's claims philosophy

• Examine specialty casualty claims to guarantee thorough investigations, accurate coverage analysis, reserving, and resolution strategies

• Allocate claims based on their complexity and the adjuster's expertise to enhance claim outcomes

• Offer guidance on intricate coverage, liability, compensability, claim valuation, and litigation issues

• Manage highly complex specialty casualty claims as necessary

• Review and approve reservation of rights and denial letters

• Assist in selecting legal counsel and oversee litigated claims

• Ensure claim files adhere to company best practices, regulatory standards, and reserving guidelines

• Authorize reserves and claim payments within designated authority levels while managing claim and expense costs

• Identify claims that need escalation to the Claims Committee, coverage counsel, subrogation, or specialty roundtables

• Oversee team workload, productivity, performance metrics, and quality of file documentation

• Conduct hiring, performance management, coaching, development planning, and succession planning activities

• Cultivate an inclusive, innovative team culture that fosters employee growth and ongoing improvement

• Develop strong relationships with agents, insured parties, and internal business partners to deliver exceptional customer experiences

• Collaborate with Underwriting, Marketing, Claims Leadership, and agency partners to identify trends, enhance EMC's claims brand, and support business growth

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience

• Eight years of experience in casualty claims adjusting or related fields, including a minimum of six years in specialty casualty claims handling

• Experience with Public Officials Liability, Employment Practices Liability (EPLI), and Law Enforcement Liability claims is highly preferred

• Must obtain all applicable state licenses as required

• Previous leadership experience is preferred

• Insurance designations such as INS, AIC, and CPCU are preferred

🏝️ Benefits

• Health insurance

• 401(k) matching

• Competitive paid time off plan

• Annual volunteer time off

• Opportunities for professional development and growth

• Wellness initiatives aimed at enhancing team member well-being and reducing health insurance costs

• Flexibility in dress code and the possibility for alternative work arrangements