Specialized Customer Support Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure an exceptional customer service experience.

• Serve both external and internal clients to provide an outstanding customer journey.

• Analyze consumer complaints and take action to resolve underlying issues.

• Clearly and concisely document request handling for both external and internal stakeholders.

• Maintain compliance with operational and business KPIs while achieving set targets.

• Utilize customer support tools and systems to gather and record information.

• Manage requests and complaints from national corporate clients via inbound calls, system integrations, or email.

• Resolve first-level technical issues through testing and collaboration with access providers to initiate tickets concerning the unavailability or instability of Voice and Data services.

• Coordinate with internal departments.

⛳️ Requirements

• Proficiency in computer applications.

• Experience in customer service positions.

• Basic mathematical skills.

• Background in contact centers with an emphasis on technical support.

• Adaptability.

• Strong verbal and written communication abilities.

• Technical high school diploma or currently pursuing a degree in Telecommunications or Information Technology (IT).

🏝️ Benefits

• Flexible Benefits Program.

• Medical and Dental coverage (extendable to legal dependents).

• Medication benefit (extendable to legal dependents).

• Wellhub (formerly Gympass) (extendable to legal dependents).

• Food and/or Meal Allowance.

• Financial Well-being Program.

• Private pension plan.

• Company mobile phone with unlimited data and voice allowance.

• Partnerships with over 3,000 companies and institutions, including discounts on electricity and broadband internet bills.

• Online English course extendable to one family member or friend.

• Internal Training and Development Program.

• Profit Sharing.

• "My First Benefit" - childcare support for children up to 2 years old.

• Daycare reimbursement (for parents).

• Flexible work models and schedules.

• Happy Day - a day off during your birthday month.

• Extended leave for maternity, paternity, marriage, and adoption.

• Transportation allowance (commuting benefit).