Customer Support Agent – Entry Level

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming interactions for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account needs, and product support

• Utilize guided systems and resources to ensure top-notch customer service

• Uphold professionalism, accuracy, and alignment with brand standards

• Complete client-specific evaluations and certifications prior to service commencement

⛳️ Requirements

• High school diploma or GED

• Must be at least 18 years of age

• Authorized to work in the United States

• U.S. resident, excluding CA, CO, CT, MA, MD, NY, OR, WA, WI

• Capable of adhering to detailed processes and fulfilling performance expectations

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work independently while remaining accountable to schedules

• Previous experience in a call center or customer service environment is preferred

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support settings

• Completion of a multi-step onboarding process, which includes client-specific evaluations, a basic background check, and a certification course prior to service initiation

🏝️ Benefits

• Flexible scheduling options available post-certification

• Paid training following successful client certification

• W2 employment structure providing payroll, protections, and job stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Opportunities for performance-based incentives

• Career advancement opportunities in support, QA, and leadership roles

• Confidential handling of applicant information in accordance with EEO guidelines