Specialist I, Professional Services

This is a fully remote position, open to applicants in India.

📋 Description

• Act as the point of contact among internal teams to assist and ensure that all incoming service requests are addressed appropriately.

• Evaluate and oversee client requests.

• Collaborate with relevant subject matter experts as necessary.

• Suggest recommended solutions tailored to client requirements.

• Supervise and categorize client requests.

• Resolve issues or delegate cases to the relevant Professional Services team and/or subject matter experts.

• Work closely with requestors to guarantee that submitted requests include accurate information.

• Organize various internal meetings, including client discovery sessions.

• Support the Professional Services/Sales Support teams in implementing changes.

⛳️ Requirements

• A Bachelor's degree is required.

• 0-2 years of experience in a customer service role.

• Familiarity with NextGen products and solutions.

• Understanding of Enterprise Resource Planning (ERP) Systems such as Salesforce.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) at an intermediate skill level.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive environment.