Specialist, Cisco Services and Renewals, SLED

This is a fully remote position, open to applicants in United States.

📋 Description

• Proactively oversee customer Cisco renewals and timelines for the assigned account portfolio.

• Evaluate renewals for potential upsell opportunities, position new offers, and create and present quotes and proposals.

• Engage in collaborative Presidio/OEM strategy meetings related to renewals, including multi-year agreements, transitions to Enterprise Agreements, and other strategic initiatives.

• Attend customer meetings to showcase offerings, respond to inquiries, and drive opportunities to successful closure.

• Support the Services EA sales cycle by identifying qualified target customers, developing standard renewal comparison quotes as necessary, and utilizing EAMP to scope the CX proposal install base.

• Collaborate with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory changes, assist with budget estimates, and liaise with Cisco asset management teams as required.

• Maintain and reconcile the end-user's Cisco contract inventory while proactively managing this process on a quarterly and annual basis.

• Address all Cisco service-related inquiries and issues both internally and externally.

• Work alongside regional management, account executives, and cross-functional teams to enhance and expand the Cisco service practice, aiming to increase attach rates, renewal rates, and Services EA adoption.

• Accurately forecast the renewals pipeline in collaboration with Account Executives.

• Partner with manufacturer representatives to secure pricing, ensure timely renewals, and achieve accurate forecasting.

• Regularly review contracts within the account base for precision, maintaining clean, consolidated contracts and managing customer access.

• Prepare and process orders using internal tools.

• Track orders to completion, escalate as necessary, and ensure accurate booking.

• Prepare and present Quarterly Business Reviews to clients as required.

⛳️ Requirements

• Proficiency in Microsoft Excel and MS applications.

• Extensive experience with SLED clients.

• Strong written and verbal communication abilities.

• Capability to work independently and collaboratively within a cross-functional team environment.

• In-depth knowledge of Cisco services, contracts, and Enterprise Agreements.

• Familiarity with Cisco asset and contract management systems (e.g., CCWR, EAMP).

• Understanding of service lifecycle management and subscription models.

• Over 3 years of experience in a support agreement renewal role.

• Availability to work during PST hours.

• Experience with Cisco service contracts and CX EAs (renewals, subscriptions, Enterprise Agreements).

• Experience supporting federal government programs, contracts, or stakeholders is preferred.

• Direct customer-facing experience, including presentations, QBRs, and consultative selling.

• Capability to drive revenue growth through renewals and upsells.

• Experience in contract and order management (tracking, reconciliation, processing).

🏝️ Benefits

• Opportunities for professional development.

• Options for remote work.