Special Order Account Representative

This is a fully remote position, open to applicants in Iowa, +3 more states.

📋 Description

• Assist customers and sales representatives by offering product suggestions, providing quotes, and processing purchase orders for promotional and proprietary items outside of standard programs.

• Investigate solutions, source products, and negotiate pricing to fulfill specific customer requirements.

• Work collaboratively with internal teams and suppliers to ensure smooth fulfillment and billing processes.

• Address and resolve issues that arise with clients and suppliers.

• Engage in continuous improvement initiatives for processes and service delivery.

• Represent Staples at customer and corporate trade shows, with occasional travel to support business expansion.

⛳️ Requirements

• Minimum of 2 years of relevant work experience.

• High school diploma or equivalent qualification.

• Exceptional customer service skills.

• Capability to develop and sustain relationships with clients.

• Strong communication abilities.

• Organizational skills with the capacity to manage multiple tasks simultaneously.

• Proven proficiency in Microsoft programs (Excel, Outlook, Word, and PowerPoint).

• Advanced strategic business acumen and mathematical skills.

• Comprehensive understanding of company systems and processes.

🏝️ Benefits

• An inclusive culture supported by associate-led Business Resource Groups.

• 112 hours of Paid Time Off (PTO) and a Holiday Schedule (7 observed paid holidays + 1 floating holiday).

• Discounts available for online and retail purchases.

• Company match for 401(k) contributions.

• Wellness programs focusing on physical and mental health.

• Additional benefits including discounts, 401(k) matching, wellness programs, and more!