Special Operations Website Specialist – SpecOps

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main escalation point for intricate website and operational challenges.

• Collaborate with Website Performance Managers and Account Managers to address urgent dealer issues.

• Work closely with internal Support, Product, Development, and OEM teams to facilitate issue resolution.

• Oversee and assist with special projects, launches, migrations, and operational initiatives.

• Diagnose website functionality, integrations, inventory, pricing, analytics, and compliance-related issues.

• Recognize recurring operational challenges and propose scalable solutions.

• Create and sustain operational documentation, workflows, and best practices.

• Aid in enhancing communication and handoff processes between departments.

• Track trends in escalations and offer actionable insights to leadership.

• Serve as a resource for edge-case situations and non-standard dealer requests.

• Contribute to improving operational efficiency and minimizing unnecessary escalations across teams.

⛳️ Requirements

• Over 3 years of professional experience in digital operations, website management, automotive marketing, or similar domains.

• Solid understanding of website platforms, digital marketing operations, and client support settings.

• Proven experience in managing escalations and coordinating across various functions.

• Outstanding organizational and time management skills.

• Strong written and verbal communication skills.

• Ability to prioritize effectively in a dynamic environment.

• Proficiency in project management, ticketing, and communication tools.

• Analytical mindset with robust troubleshooting skills.

• Capable of working independently while collaborating with multiple teams.

• Experience in the automotive industry is preferred but not mandatory.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• 401(k) with matching contributions

• Paid vacation

• Wellness programs

• Opportunity for quarterly bonuses