IT Operations Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Procure, set up, and oversee employee workstations and hardware for a fully remote workforce.

• Create new employee accounts, profiles, and access across all organizational systems; manage account modifications and offboarding processes.

• Oversee the distribution and monitoring of software licenses and seats throughout the organization, ensuring appropriate access for all employees.

• Manage Google Workspace and other cloud-based services utilized by staff.

• Remotely install, configure, and upgrade hardware and software components.

• Cultivate vendor relationships for IT products and services, including overseeing contracts, renewals, and service-level agreements.

• Assess and suggest new technology tools and software to enhance organizational efficiency.

• Diagnose and resolve hardware and software issues for remote staff promptly.

• Offer technical and operational support to employees across all departments in a fully remote setting.

• Keep an accurate inventory of IT equipment and software assets.

• Analyze emerging technologies, automation tools, and AI-enabled solutions that boost organizational efficiency and employee productivity.

• Administer and support organizational SaaS platforms, including user provisioning, license management, integrations, and troubleshooting.

• Develop and maintain IT documentation, system inventories, standard operating procedures, and knowledge base resources.

• Collaborate with department heads to identify IT needs and ensure employees are equipped with the necessary tools to perform their jobs effectively.

• Communicate updates on IT projects and initiatives at regular intervals to Finance leadership.

⛳️ Requirements

• Bachelor's degree in computer science, engineering, or a related field is preferred.

• A minimum of 2 years of experience in a similar role.

• Proficient in troubleshooting hardware and software systems.

• Familiar with Mac and Windows operating systems and standard desktop applications on both platforms.

• Knowledgeable in a variety of software and hardware.

• Experience with Google Workspace administration, including user provisioning, group management, and organizational settings.

• Prior experience supporting a distributed or fully remote workforce is preferred.

• Awareness of current IT standards and trends, as well as emerging technologies.

• Exceptional analytical and problem-solving skills.

• Ability to manage multiple IT initiatives and priorities simultaneously in a fast-paced environment.

• Strong collaboration skills and the capability to work effectively with stakeholders across various departments.

• Excellent written and verbal communication skills; able to explain complex technical concepts to non-technical colleagues in straightforward language.

• Familiarity with onsite or cloud-based PBX telephony systems.

• A strong passion for continuous learning and innovation, with the ability to stay updated with emerging technologies and apply new knowledge to enhance processes and systems.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development opportunities