Sales Operations, Analytical Solutions

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Identify and address customer inquiries while ensuring resolution meets customer satisfaction standards.

• Provide daily administrative support to the Sales team, enabling the seamless execution of sales activities and the attainment of commercial goals.

• Assist in the preparation, monitoring, and updating of sales forecasts, ensuring data consistency and alignment with commercial inputs.

• Maintain and frequently update sales opportunities in Salesforce (SFDC), ensuring data accuracy, completeness, and traceability.

• Prepare, analyze, and distribute business reports to provide insights on revenue and order intake, aiding in business decision-making.

• Analyze Flat Files reports to verify and control revenue data, identify discrepancies, and support ongoing process enhancements.

• Create and validate orders for instruments and consumables in SAP, ensuring compliance with internal procedures and policies.

• Responsible for establishing and maintaining Sales Rep Codes in SAP for newly appointed sales representatives.

• Oversee the initiation and management of warranty registration records once orders have been delivered and invoiced.

⛳️ Requirements

• A minimum of 3 years of experience in a Customer Care setting.

• Strong proficiency in Salesforce (SFDC) and CPQ, including quote management, order processing, and ensuring data accuracy.

• Skilled in SAP and the Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) for reporting, analysis, and daily operational tasks.

• Competent computer skills, including SFDC, CPQ, SAP, and MS Office applications.

• Strong interpersonal and communication abilities.

🏝️ Benefits

• Flexible work arrangements

• Professional development opportunities