Spanish-Speaking Property Management Operations VA

📋 Description

• Conduct research on rental comparisons utilizing platforms such as Zillow, TurboTenant, Craigslist, MLS, and Facebook Marketplace prior to the launch of listings or when contemplating pricing adjustments.

• Assess pricing based on factors including location, property condition, amenities, unit size, and competitive listings in the vicinity.

• Compile pricing summaries for owners to review efficiently, eliminating the need for them to examine raw data.

• Oversee active listings and alert when pricing modifications are necessary due to low engagement, market fluctuations, or stronger competing listings.

• Create and manage precise property listings across TurboTenant, Zillow Rentals, Furnished Finder, and Facebook Marketplace.

• Upload and organize listing photos, descriptions, amenities, pricing details, and unit specifications.

• Monitor listing performance and pinpoint when listings are not performing as expected.

• Respond to tenant inquiries within a 24-hour timeframe using pre-approved messaging templates.

• Distribute pre-screening forms and arrange showing schedules independently of owner involvement for routine communications.

• Immediately update listings when there are changes in availability, pricing, or unit status.

• Send and track pre-screening questionnaires for all incoming applicants.

• Review submitted applications, income documentation, employment details, rental history, and references.

• Coordinate background checks and credit evaluations.

• Organize applicant documentation to facilitate quick decision-making by ownership.

• Identify qualified applicants and summarize any risks, missing documentation, or discrepancies.

• Manage lease preparation and the collection of electronic signatures.

• Arrange inspection schedules, move-in dates, and onboarding timelines.

• Ensure units are ready for tenant occupancy by following up on outstanding maintenance or cleaning tasks.

• Prepare and organize onboarding documents and welcome packets.

• Confirm that all required signatures and documentation are completed prior to move-in.

• Track key handovers and maintain orderly move-in records.

• Proactively send rent reminders and follow-ups regarding payments.

• Monitor incoming payments through Zelle, ACH, and bank transfer platforms.

• Keep accurate payment records, ensuring no partial payments, late payments, or discrepancies are overlooked.

• Issue receipts and promptly flag any overdue balances.

• Assist with late notices and escalation processes when tenants become unresponsive or fall behind on payments.

• Log and categorize maintenance requests according to urgency level.

• Communicate directly with vendors via WhatsApp, email, and phone.

• Schedule repairs and ensure completion of work.

• Follow up with tenants post-repair to confirm the resolution of issues.

• Maintain updated maintenance records within TurboTenant and associated systems.

• Escalate unresolved vendor issues rather than allowing requests to stall.

• Track lease expiration dates and send notices punctually.

• Manage renewal documentation and tenant communications.

• Schedule move-out inspections and coordinate timelines with vendors or cleaning services as needed.

• Organize condition reports, supporting photographs, and documentation.

• Accurately track deposit deductions and refund processes.

• Manage communications across Gmail, CRM systems, WhatsApp, and rental platforms simultaneously.

• Keep tenant, vendor, and property records updated in real-time.

• Address routine operational inquiries without waiting for owner approval.

• Ensure that communication remains organized, documented, and traceable across all systems.

• Coordinate utility setups prior to tenant move-ins.

• Manage utility transfers and cancellations during tenant transitions.

• Monitor account statuses to prevent service interruptions.

• Maintain organized utility documentation and account records.

⛳️ Requirements

• Proficient in Spanish communication skills, both verbal and written.

• Previous hands-on experience in property management operations.

• Experience in direct tenant communication.

• Background in coordinating vendors, managing maintenance requests, and ensuring operational follow-through.

• Ability to work across multiple platforms simultaneously while maintaining task visibility.

• Strong organizational skills to manage deadlines, follow-ups, and documentation independently.

• Excellent written communication skills with prompt response capabilities.

• High attention to detail and accuracy in operational records.

• Comfortable working in a fast-paced remote environment with hours aligned to US time zones.

• Ability to operate effectively without daily step-by-step supervision.

• Must proactively escalate issues rather than waiting for ownership to identify problems.

• Must be able to consistently handle repetitive operational tasks without a decline in quality.

• Candidates lacking direct property management operations experience will not be considered.

🏝️ Benefits

• Competitive salary with opportunities for growth.

• Flexible working hours and remote work options.

• Comprehensive training and supportive team environment.

• Access to professional development resources.