Spanish Speaking Customer Care Expert

This is a fully remote position, open to applicants in Greece.

📋 Description

• Provide specialized assistance to clients regarding the installation, troubleshooting, and upkeep of high-end consumer electronics.

• Communicate professionally and empathetically to resolve intricate technical issues via phone, chat, and email.

• Maintain an extensive understanding of the latest consumer electronics launches and software updates to offer precise guidance.

• Identify customer requirements and suggest customized product recommendations to enhance their overall experience.

• Record all customer interactions in the internal CRM system.

• Collaborate with international teams to share insights and enhance support processes.

• Ensure compliance with quality standards and security protocols when managing customer data.

⛳️ Requirements

• Native or fluent in Spanish, both spoken and written.

• Valid EU passport (required).

• Exceptional communication skills with a strong emphasis on premium customer service.

• Genuine enthusiasm for technology and a desire to learn about modern electronics.

• Proficient in computer navigation and capable of multitasking effectively.

• Willingness to relocate to Greece.

🏝️ Benefits

• Competitive monthly salary with guaranteed 13th and 14th salary bonuses each year.

• Monthly performance bonus based on your achievements.

• Fully paid relocation package covering flight, transfer, and hotel accommodation upon arrival.

• Comprehensive private health insurance plan.

• Fully paid training on the latest consumer electronics technologies.

• Ongoing professional development and growth opportunities within the company.

• Relocation support from our dedicated team.