Spanish-English Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming calls from customers

• Thoughtfully engage with customers to ascertain their needs

• Perform research across various systems to address inquiries

• Deliver clear and precise information to assist consumers in navigating healthcare options

• Handle a large volume of interactions while upholding quality and professionalism

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Bilingual proficiency in English and Spanish

• High school diploma or equivalent qualification

• Strong sense of empathy, patience, and attentiveness to customer needs

• A designated home workspace free from distractions

• A secure, high-speed wired internet connection (at least 25 mbps)

🏝️ Benefits

• Paid Time Off (PTO)

• Tuition reimbursement program

• Health and wellness incentives