Bilingual Healthcare Customer Service Representative, Tagalog-English

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming customer calls

• Thoughtfully engage with customers to comprehend their needs

• Perform research across various systems to address inquiries

• Deliver clear and accurate information to assist consumers in navigating healthcare options

• Handle a high volume of interactions while upholding quality and professionalism

• Adhere to a predetermined schedule, including assigned breaks and lunches

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Bilingual in English and Tagalog

• High school diploma or equivalent qualification

• Strong empathy, patience, and attentiveness to customer needs

• Comfortable using computer systems and Windows-based applications

• A distraction-free and designated home workspace

• A secure, high-speed wired internet connection (minimum 25 mbps)

🏝️ Benefits

• Supportive of your career and professional growth

• Engaging days spent facilitating meaningful consumer interactions

• An inclusive, community-oriented culture that encourages giving back

• A global team of curious lifelong learners guided by our company values