Spanish Customer Service Representative – Emergency

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Provide outstanding customer service and foster long-lasting value for clients through phone, email, chat, and written communication.

• Manage customer service inquiries, including requests for service, billing inquiries, and advice on energy conservation.

• Address calls concerning power outages and various emergency situations.

• Utilize active listening and probing techniques to deliver effective solutions.

• Inform customers about suppliers and energy choice programs.

• Offer support to a public utility client and its customers around the clock.

⛳️ Requirements

• Must be a resident of Virginia.

• Bilingual in Spanish and English; testing will be conducted upon application submission.

• Availability for full-time work.

• Flexibility to work various shifts.

• Must be available to work at least one weekend day.

• Exceptional verbal and written communication skills.

• Motivated by problem-solving and achieving goals.

• Proficient in Microsoft Office.

• Previous customer service experience with strong multitasking abilities.

• High school diploma or equivalent required.

• Must work from within the state of Virginia; remote work from outside this region is not permitted.

• Compliance with work location requirements may be verified through company systems, sign-in records, security technologies, identity verification procedures, and webcam verification as needed.

🏝️ Benefits

• Competitive hourly rate.

• Medical, dental, and vision coverage.

• Paid training opportunities.

• Paid time off (PTO).

• Opportunities for advancement.

• Additional pay incentives available.

• Monthly rewards and recognition programs.

• Employee discounts.

• Employee assistance programs and health and wellness initiatives.

• Access to a dedicated personal trainer at Sutherland.