Spanish Bilingual Inbound Customer Service Representative

📋 Description

• Receives incoming calls from members

• Utilizes tools and resources to effectively address member inquiries

• Upholds a high standard of service for members and achieves performance goals

• Maintains composure and displays a calm, professional demeanor while adapting to challenging situations

• Fosters and sustains productive working relationships with team members

• Advocates and upholds a positive, professional image of Velera's Call Centers

• Engages in product and procedure training through classroom sessions, on-the-job training, and reviews all available manuals and resources to enhance product knowledge

⛳️ Requirements

• High school diploma or its equivalent

• Additional post-secondary education is preferred

🏝️ Benefits

• Competitive salaries

• Medical coverage with telemedicine options

• Dental and vision insurance

• Basic and optional life insurance

• Paid time off (PTO)

• Maternity, parental, and family care community volunteer time off

• 12 paid holidays

• Company-paid disability insurance

• 401(k) plan with employer matching

• Health Savings Accounts (HSA) with company contributions

• Flexible Spending Accounts (FSA)

• Supplemental insurance options

• Mental health and well-being support: Employee Assistance Program (EAP)

• Tuition reimbursement

• Wellness program