Spanish Bilingual Customer Service Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to customer inquiries with professionalism

• Provide step-by-step troubleshooting assistance

• Help customers initiate warranty claims

• Meet and exceed performance targets

• Embrace coaching opportunities to enhance personal effectiveness

• Collaborate within a team to uphold high-quality standards

• Build and maintain a professional rapport with customers

• Focus on achieving one-call resolution when responding to phone calls and emails

• Actively engage with callers, listening attentively to provide effective solutions

• Clarify customer issues, explore alternatives, implement solutions, and escalate unresolved matters

• Share knowledge about brand products with customers

• Document all interactions in designated systems

• Keep customer records accurate and up to date

• Address customer needs promptly and with a sense of urgency

• Carry out additional tasks as assigned

⛳️ Requirements

• At least 6 months of relevant customer service experience

• Availability to work various shifts during the department’s operating hours

• Familiarity with gaming accessories

• Proficiency in written grammar and spelling, with the ability to communicate effectively in business writing in the required languages

• Strong verbal communication skills in a professional context in the required languages

• Knowledge of and adherence to company and departmental guidelines, regulations, policies, and procedures

• Practical experience with Microsoft Windows and Microsoft Office products, including Excel, Word, Outlook, and SharePoint

• Capability to type at least 40 WPM, validated by a formal assessment

• Consistent and reliable attendance

• High School Diploma or equivalent

• Ability to pass minimum skill assessments, including grammar and writing evaluations

🏝️ Benefits

• Clearly defined career progression supported by self-assessments, virtual training, and structured curriculum

• Opportunities for vertical and horizontal advancement across various business lines

• Comprehensive career development plan

• Potential for growth within the organization

• Paid training for one week

• Ongoing learning through targeted training based on tenure and skills

• Competitive salary complemented by incentive programs

• Supportive and positive work environment

• Medical and dental insurance coverage

• Employee Family Assistance Programs available

• Accommodations provided during the selection process for candidates with disabilities

• Emphasis on maintaining a healthy work-life balance

• A workplace that values inclusivity and diversity