Spanish Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Handle both inbound and outbound calls

• Consistently provide exceptional customer service experiences

• Oversee customer accounts and offer technical support

• Perform data entry for applications

• Respond to online chat inquiries as assigned

• Interpret and adhere to established procedures and policies

• Utilize creative problem-solving abilities

• Demonstrate flexibility and adaptability to evolving projects and updates

• Manage time and tasks effectively, including multitasking and prioritizing tasks

• Extensive self-study, training, and testing are necessary; advancement through training and certifications is contingent upon passing required examinations

• Follow regulated guidelines for communications across all channels

⛳️ Requirements

• Must be 18 years of age or older

• Complete a background check and drug test within 3 days

• Must have a dedicated, private, and secure workspace

• A personal device with a functioning camera is required during the Training Period

• Must commit to full attendance during the paid 3-week training period

• A minimum internet speed of 100 mb/s with an Ethernet cable or fiber broadband internet and a hard-wired Ethernet connection is required

• Not compatible with mobile internet service providers and/or satellite connections

• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

🏝️ Benefits

• Paid training

• Performance and attendance-based incentives in addition to base pay

• The convenience of working from home

• A collaborative and supportive team environment

• 401K match

• Individual Coverage HRA (ICHRA)

• Paid time off (PTO)