Collection Support Specialist

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Carry out a range of administrative functions within the Collections Department.

• Gain an understanding of various company processes, including aspects of first- and third-party collections, as well as client and company stipulations alongside Federal and State collection regulations.

• Collaborate closely with Collections Management and follow their guidance.

• Draft pay-off letters for banks and title companies.

• Dispatch Itemized Statements to debtors.

• Support Third Party Account Managers with administrative duties.

• Undertake additional responsibilities as needed.

• May contribute to special projects.

• Offer insights regarding errors and inconsistencies.

• Receive training on collections software and vendor systems.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• Preferably, completion of an associate degree or post-high school coursework.

• Prior administrative work experience in an office environment is essential.

• Proficiency in Microsoft Applications, Outlook, and Excel is required.

• Strong typing abilities are necessary.

• Previous experience in customer service is advantageous.

• Must possess exceptional organizational skills, attention to detail, and the capability to thrive in a fast-paced setting.

• Ability to maintain confidentiality is a must.

• Should have excellent interpersonal skills, proper grammar usage, and phone etiquette.

• Must be capable of working independently as well as collaboratively in a team.

• Ability to adapt positively to change is required.

• Must be detail-oriented and able to follow through on and complete assigned tasks.

🏝️ Benefits

• None specified