Bilingual Customer Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Interact with BMO bank clients via inbound and outbound channels to assist with group insurance products.

• Offer general information regarding group insurance products and direct clients to suitable online resources and tools.

• Guide clients in completing their applications through digital platforms, ensuring a smooth and efficient process.

• Assist in enrolling customers in travel insurance by navigating them through the necessary steps for a seamless client experience.

• Strive to meet and exceed performance metrics, including call handling, client experience, and service quality standards.

• Employ internal systems and tools to monitor interactions and facilitate client follow-ups as required.

• Recognize opportunities to improve the client experience through effective communication and service.

• Remain updated on BMO Insurance product offerings, market trends, regulatory changes, and competitor activities.

• Comply with all regulatory guidelines and internal policies while ensuring no advisory services are rendered.

• Maintain accurate records of all client interactions in accordance with compliance standards and audit requirements.

• Promote BMO’s values and uphold a high standard of integrity and professionalism in every client interaction.

⛳️ Requirements

• Proficiency in English and Bilingual (French/English) is mandatory.

• Prior experience in customer service, sales, or contact center settings is preferred.

• Excellent communication and interpersonal skills with a client-centric approach.

• Capability to clearly articulate information and assist clients through processes.

• Proficient in utilizing digital tools, CRM platforms, and virtual engagement methods.

• Results-driven with the ability to thrive in a fast-paced, performance-focused environment.

• Growth-oriented mindset with a genuine enthusiasm for continuous learning and career development.

• Experience in customer retention and complaint resolution is a plus.

🏝️ Benefits

• Health insurance

• Tuition reimbursement

• Accident and life insurance

• Retirement savings plans