Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and assist members with scheduling or modifying transportation.

• Verify member eligibility and accurately document ride information.

• Address inquiries and resolve concerns related to transportation services.

• Identify additional needs of members and provide suitable assistance.

• Work collaboratively with internal teams to address real-time challenges.

• Achieve and surpass performance targets, including response time, accuracy, and customer satisfaction.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Capacity to adhere to a structured call flow or script.

• Demonstrated empathy and professionalism in support of members or guardians.

• Proficiency in computer usage.

• Strong problem-solving capabilities and ability to maintain composure under pressure.

• Availability for full-time work and reliability in handling a consistent workload.

• Must be at least 18 years of age.

• High School Diploma or GED is required.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) Retirement Savings Plan.

• Paid Time Off.

• Paid T-Mobile Cell Service.

• $500 Employee Referral Bonus.

• Employee PerkSpot Discounts (retail, travel, dining, and more!).