Soporte Técnico – Salesforce

This is a fully remote position, open to applicants in Spain.

📋 Description

• Address and resolve user inquiries and incidents via chat, mailbox, and escalated cases in Salesforce.

• Manage communication with the Salesforce implementation provider to ensure proper incident handling.

• Oversee scheduled tasks: user onboarding/offboarding and adjustments in center configurations (availability, parameter settings).

• Identify and resolve issues in business processes reported by the centers.

• Document resolved cases and suggest improvements to support protocols.

• Collaborate with the internal team to ensure the operational continuity of Salesforce.

• Participate in rotating support shifts on weekends.

• Promote platform adoption through proactive support and clear communication with non-technical users.

⛳️ Requirements

• A minimum of 2 years of experience in technical support with Salesforce.

• Functional knowledge of Salesforce (Salesforce Administrator certification is a plus).

• Experience with incident management tools (Service Cloud, Zendesk, or similar).

• Skills to perform basic configurations in CRM platforms.

• Proficiency in advanced conversational and written English (C1).

• Availability to work from Wednesday to Sunday (resting on Monday and Tuesday) from 9:00 a.m. to 6:00 p.m. (Spanish time), 100% remote, residing in Spain.

🏝️ Benefits

• 100% remote work.

• Payroll entry from the first day of employment with all benefits according to the law.

• 6-month contract (renewable).

• Corporate benefits from Multiplica.

• Continuous learning: free access to courses and ongoing training.

• Participation in the referral program.

• A pleasant work environment.